What is Cultured Stone?

Cultured stone veneer is a durable, beautiful man-made concrete product that endures a life-time (both indoors and outdoors), while looking and feeling like natural stone cut fresh from a rock quarry. Designed with coloring techniques to satisfy even most keen-eyed homeowner and expertly hand-dyed and handled by trained artisans, RockSolid Cultured Stone offers homeowners a product that looks more realistic than 90% of other stone manufacturers.

Customer Success Return Policy

Last Updated: July 12, 2025

At RockSolid Veneers, we are committed to ensuring the quality and consistency of our stone veneer products. Most of our sales are made to order for each customer at our manufacturing facility in Dunn, NC, and we provide sample kits to offer accurate representations of our products, giving customers confidence during the buying process. We offer a limited return policy for eligible products, as outlined below.

Return Policy

Returns are accepted within 30 days of the delivery date, subject to the following conditions:

• The customer must have ordered an official RockSolid Veneers sample kit of the exact color of the product being returned prior to placing the final order.
• The customer must have the sample kit in hand and provide proof of purchase of the sample kit at the time of the return request.
• The stone from the final order must be unused, in its original condition, and in the original packaging.
• 100% of the product must be returned; partial returns are not accepted. No refund will be issued for any partial returns.
• Products that have been installed and removed cannot be returned, as installation indicates acceptance of the product.
• A 25% restocking fee will be applied to all returns.
• The customer is responsible for paying all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as RockSolid Veneers is not responsible for lost or undelivered return shipments.

To initiate a return, contact us at customerservice@rocksolidveneers.com within 30 days of delivery with your order details, proof of purchase of the final order, proof of purchase of the sample kit, and a photo of the sample kit in hand.

Once the return is received and inspected, we will notify you via email of the approval or denial of your refund. If approved, your refund (minus the 25% restocking fee) will be processed to your original payment method within a reasonable timeframe. Refunds may take time to appear in your account due to processing, and RockSolid Veneers cannot guarantee the exact timing of refund posting.

Non-Returnable Items

The following items are final sale and not eligible for returns:

• Sample orders.
• Any custom color or custom-order products (any product not listed on the website).
• Any products for which a sample kit of the exact color was not ordered and provided with proof of purchase at the time of the return request.

Sample Kit Requirement

We require customers to obtain an official RockSolid Veneers sample kit of the exact color before placing their final order to qualify for a return. Sample kits are provided to give accurate color representations of our made-to-order products, ensuring confidence in your purchase decision. Customers must have the sample kit in hand and provide proof of purchase of the sample kit to initiate a return. Photos posted on our website are minimally tweaked to ensure that they match, as closely as possible, the colors and textures as perceived by the naked human eye. However, variations in lighting, image quality, or screen displays may still occur. Returns will not be accepted if a sample kit of the exact color was not ordered or if the sample kit and its proof of purchase are not provided.

Order Cancellations

All orders are final and cannot be cancelled once placed, as 99% of our products are made to order at a manufacturing facility for each particular customer. This process begins immediately upon order placement, so we encourage customers to take care in making their selections before committing to an order. Orders that have shipped cannot be cancelled and must be processed as a return, subject to the return policy above.

Estimating Your Project Needs

We can assist with estimating the amount of stone veneer needed for your project based on provided details (e.g., dimensions, surface types, layout). However:

• Estimates are for guidance only and are not guaranteed.
• Customers are responsible for ordering the correct quantity. We recommend consulting with your contractor or installer and verifying on-site measurements.
• RockSolid Veneers is not liable for errors in quantity ordered.

Contact Us

For assistance with returns or post-purchase support, please visit our support page or email us at customerservice@rocksolidveneers.com.

Policy Updates

We may revise this return policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on our website with a revised “Last Updated” date, and we will comply with applicable legal requirements for notification.

Our cultured stones are individual stones for mortar application.

Weight of stone

• 8-9 lbs / square ft (flats)
• 9 lbs / linear ft (corners)

Dimensions

Our cultured stones are individual stones for mortar application.  For each respective style, the dimensions of each piece fall into these ranges:

Southern Ledge
Length: 5" - 18"
Height: 1" - 4.5"
Thickness: 0.75” - 2"

Chiseled Rockface
Length: 5" - 18"
Height: 3” and 6”
Thickness: 0.75” - 1.5”

Stack Stone
Length: 5" - 18"
Height: 1.5" - 4.5"
Thickness: 1" - 2"

Hackett
Length: 4.5" - 15.5"
Height: 2" - 9.5"
Thickness: 1" - 1.5"

Field Stone
Height and Length: 2" - 16" approximately
Thickness: 1" - 2" approximately

Corner Description

• Our premium outside corners are 90-degree L-shaped corners meant to create a polished, completed appearance to your project, ensuring that your columns, posts, and house corners make a bold statement.
• Corner pieces are measured by the “linear foot”—which simply means you need to calculate the total height of all the corners in your project and add them together. For example, a 5 ft tall column with 4 corners would need “20 linear ft” of corners.

Corner Piece Sizes

• Height - 1”-4.5” tall (for each particular style)
• First return - 3-4” long
• Second return - 8-11” long

Inside corners are created during the installation by butting the flat stones up against one another.

What is RockSolid Cultured stone?

• RockSolid cultured stone is a man-made product that looks and feels like real, natural stone.
• This is a premium cement-based product mixed with premium, lightweight aggregates, dyed with a triple-tier coloring system that makes our product look and feel like natural stone from an actual quarry.
• All stone products are manufactured in-house at our bespoke facility in Dunn, North Carolina.

Standard Practice

You will need to order extra material in case of waste during the installation process. Depending on the cuts your project requires, order between 7-10% extra material.

Substrates

Our stone must be installed on a masonry surface. The following surfaces are acceptable:

• Metal lath with scratch coat
• Cement board (with or without a scratch coat)
• Block or cinderblock wall

Mortar

• S-type mortar and sand mixed on the jobsite
• Pre-mixed mortar (S-type pre-mixed mixed with sand in the proper ratios)
• Exterior-grade thinset
• Techniseal StickyStone

Sealers

• Our cultured stone does not require a sealer to maintain its longevity.
• A variety of sealers are available on the market to give the installed stone a unique look, including a glossy and semi-glossy look.
• Consult your local building supply for the best option available to achieve the look you need

Shipping via FedEx LTL

• Orders under 2800 square ft (or 25,700 lbs) ship via Fedex LTL. Once Fedex picks up your order at our warehouse, there is typically a 2-5 business day transit time (depending on your location). FedEx will deliver at your jobsite with a boxtruck (or tractor trailer depending on availability) equipped with a liftgate and pallet jack.
• A delivery appointment comes standard with your shipment, which means you can choose the time of day you want your stone delivered. Once the order ships, you will receive either a call or text message from FedEx to select a 2-hour window for that delivery. Signature is required upon delivery.
• Up to 3% damage may occur during a FedEx shipment. If you do not plan on using any broken pieces (easily accomplished with a simple cut), you will need to compensate by ordering 2% extra for your material.
• Breakage beyond 3% will be covered by RockSolid Veneers. Contact us with your photos and your story, and we will ensure your situation is made right.

Shipping via dedicated truckload

• For orders above 2800 square ft (or 25,700 lbs), your material may need to ship via a dedicated flatbed truck.
• You will need to provide a forklift (or skidsteer with forks) at the jobsite to unload, or we can make arrangements to rent a forklift in your area and have it delivered to your jobsite (subject to availability) for an extra charge.

Packaging

• Stone is shipped on 40” x 48” pallets, packaged on cardboard layers (at roughly 12 square ft per layer).
• Each pallet is wrapped in a tight-fitting, 6 MIL heat-shrink blanket that ensures your stone remains safe during shipment.
• A full pallet (17 layers/204 square ft) weighs approximately 1700-1900 lbs, depending on the style.
• If your order does not fill up a complete pallet(s), some of your material will be packaged on partial pallets.

Our cultured stones are individual stones for mortar application.