Refund policy

Refund and Return Policy

Last updated: July 21, 2026

We want you to be confident in your RockSolid Veneers purchase. Contact us before returning an item so we can confirm eligibility and provide return instructions.

Return window and eligibility

  • Eligible standard products may be returned within 30 days after delivery.
  • Products must be unused, uninstalled, undamaged, and in their original packaging.
  • We require a RockSolid Veneers sample kit purchase before accepting a standard-product return. Stone appearance varies by screen, lighting, and production batch; the sample kit is the physical approval reference.
  • Samples, custom colors, made-to-order custom products, installed materials, opened or altered products, and final-sale items are not returnable unless they arrive damaged or defective.

How to request a return

  1. Email support@rocksolidveneers.com within the return window. Include your order number, the items and quantities you want to return, the reason, and current photos of the products and packaging.
  2. Wait for written return authorization and shipping instructions. Returns sent without authorization may be refused.
  3. Pack the approved products securely and ship them to the address supplied with your authorization. Do not send returns to our business address unless we instruct you to do so.
  4. Keep your tracking or freight documents until the return and refund are complete.

Return shipping, inspection, and refund

Customers are responsible for return shipping and safe transit unless the return is due to our error or a confirmed defect. Original shipping charges are not refundable. Approved standard-product returns are subject to a 25% restocking fee. After the returned products arrive, we inspect them and notify you of the result. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card issuer may need additional time to post the credit.

Damaged, defective, or incorrect deliveries

Inspect the shipment as soon as it arrives. Note visible freight damage on the delivery receipt before signing when possible, keep the packaging, take clear photos, and contact us promptly. We will review the order and work with you on the appropriate replacement, claim, or refund.

Contact

Email support@rocksolidveneers.com or call (984) 369-8788, Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time.