Shipping policy

Shipping Policy

Last updated: July 21, 2026

RockSolid Veneers ships from Dunn, North Carolina. Many stone products are made or prepared for a specific order, so processing and delivery timing varies by product, quantity, destination, and carrier availability.

Order processing

Current processing or production timing is shown during checkout, stated in your quote or order confirmation, or confirmed by our team after we review the order. Processing time is separate from carrier transit time. We will contact you if a material delay affects your order.

Shipping methods and delivery

  • Sample kits and smaller eligible orders may ship by parcel carrier.
  • Larger stone orders normally ship on a pallet by LTL or another freight service.
  • Freight delivery is generally curbside. When an appointment is required, the carrier will contact the recipient using the phone number on the order.
  • The recipient is responsible for providing a safe, accessible delivery location and for arranging help or equipment needed to move material beyond the curbside delivery point.

Delivery estimates and tracking

Delivery dates are estimates, not guarantees. Carrier disruptions, weather, access limitations, and other events outside our control can change transit time. We send tracking or freight information when it becomes available.

Shipping destinations and costs

We ship to eligible United States destinations. Contact us before ordering if the destination is outside the contiguous United States or has remote, limited-access, or unusual delivery requirements. Shipping costs are displayed at checkout, included in a written quote, or confirmed before fulfillment. Promotional free shipping applies only when the current offer is displayed on the site and the order meets its stated conditions. Redelivery, storage, address-correction, limited-access, liftgate, or other carrier charges caused by incomplete or inaccurate delivery information may be the customer's responsibility.

Delivery inspection and problems

Inspect every package or pallet at delivery. Note visible damage or shortages on the carrier's delivery receipt before signing when possible. Keep all packaging, photograph the damage and shipping labels, and contact us promptly at support@rocksolidveneers.com. We will help review the shipment and carrier claim.

Contact

RockSolid Veneers
1267 Stewart Rd, Dunn, NC 27504, United States
support@rocksolidveneers.com
(984) 369-8788
Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time